Terms & Conditions - National Motorcycle Training School Sussex

PAYMENTS

A 50% deposit must be paid when booking training.

Full payment must be made by the first day of training in cash, credit/or debit card. Cheques will only be accepted if received & cleared by the day of training or if supported by a cheque guarantee card.

CANCELLATION POLICY

Customers must arrive on time to start their course. Latecomers will be excluded from the course and any rebooking may be subject to an additional fee.

If the customer cancels, giving at least 21 days notice, a full refund will be made Minus a £25 Admin Fee

If the booking is short notice within 21 days of the training start date the deposit is NON REFUNDABLE

If the customer cancels training without giving 21 days notice, the deposit will be retained by National Rider Training

If the customer fails to arrive on the day of training without notice the full amount will be charged. National Rider Training will use an Independent Debt Recovery Service To Recover All Outstanding amounts if not paid in full within 14 days

If National Rider Training cancels training, the customer will be offered an alternative date or an appropriate refund (See below for cancellations due to inclement weather)

National Rider Training will not be held liable for any Driving Standards Agency (DSA) test cancellations or failures. It is the customers responsibility to book a retest session and to complete and return the appropriate compensation claim form (If relevant).

If weather conditions are such that National Rider Training must cancel CBT, training will be rescheduled or a credit note will be issued (All credit notes are valid for a 3 month period).

If weather conditions are such that National Rider Training must cancel A1, A2, back to biking or advanced training, an hourly rate will apply. Any excess will be returned to the customer.

If National Rider Training cancels A1, A2 back to biking or advanced training because the customer becomes a hazard to themselves or other road users, an hourly rate will be applied, except for CBT where no refund will be made.

CUSTOMER DOCUMENTATION

It is the customers responsibility to ensure all necessary & relevant documentation is valid & remains in their possession throughout the training. i.e.:

CBT – A valid UK Provisional Category A or Category P Licence (Both parts if a photographic licence) if a customer has an older style paper licence it must be supported with photographic proof of identity. i.e. A passport.

A1/A2 licence training/practical test – A valid UK provisional licence category A (both parts if a photographic type licence) CBT certificate & Theory test certificate. If a customer has an older style paper licence it must be supported with photographic proof of identity. i.e. A passport

Advanced & Back to biking – A valid full UK licence (both parts if a photographic licence) if a customer has an older style paper licence it must be supported with photographic proof of identity. i.e. A passport

Machine documentation if own machine is being used – valid insurance certificate, MOT and tax disc correctly displayed, L plates if required.

Machine should be to current road traffic and construction and use specification

If the customer does not provide the necessary documentation or meet the eyesight check requirements (Ability to read a vehicle registration plate at 20.5 metres or 67 ft) with or without optical aids the deposit will be forfeit & training will not be able to commence.

CUSTOMER CLOTHING

Customers are advised to wear suitable clothing when undertaking motorcycle training (Sturdy footwear but not steel toe capped shoes or boots). A Jacket, approved safety helmet, gloves & waterproofs will be supplied by National Rider Training if the customer does not supply their own. If a customer arrives for training without wearing appropriate clothing National Rider Training reserve the right to cancel training and retain the deposit.

SPECIAL NEEDS

It is the customers responsibility to inform National Rider Training of any special needs at the time of booking training.

PRE-READING

IT IS ESSENTIAL THAT THE CUSTOMER READS AND UNDERSTANDS ‘THE HIGHWAY CODE’ BEFORE ATTENDING MOTORCYCLE TRAINING. ESPECIALLY FOR CBT.

DAMAGE TO OR LOSS OF EQUIPMENT AND INSURANCE

National Rider Training do not provide insurance to cover illness/personal injury or unplanned course cancellation.

National Rider Training advise customers make their own arrangements in relation to the above matter if they feel it is appropriate

National Rider Training reserve the right to invoice Customers for the payment of the first £250 for any loss or damage to machines or equipment caused during training sessions. A full price list of damaged or lost items is available on request A signed declaration and credit/debit card details will be required before the course starts to cover any damage caused during the course.

ALCOHOL AND DRUGS

If it is the opinion of National Rider Trainings representative that the customer is under the influence of alcohol or drugs (whether prescribed or not) they reserve the right to cancel training with no refund of payment.

TRAINING STANDARDS

All training is provided at the discretion of the school & National Rider Training reserve the right to decline training.

National Rider Training will ,where possible, match customers with equal skills but this is not guaranteed.

National Rider Training will, where possible, keep the customer on the same machine throughout their training, but this is not guaranteed.

National Rider Training reserve the right to halt or offer alternative training if a customer is deemed to be a hazard to themselves or other road users, any refund of fees is at the discretion of National Rider Training.

We at National Rider Training will not tolerate threatening or abusive behaviour in our working environment. Therefore we reserve the right to terminate the course without refund if we are subjected to this type of behaviour.